Refund Policy

We aim to be fair and transparent. This policy explains exactly when refunds are issued, when they are not, and how to request one.

Payments and refunds are handled by Alpha Lab Technology, a subsidiary of its parent company Genesis Global Investment LLC. Depending on the payment method used, charges and refunds may appear on your statement under either name.

1. Deposits

• Refundable: within 48 hours of payment, if no work has begun.
• Non-refundable: once any discovery, design, or development work has started. Deposits compensate us for booking your slot, planning, and turning away other work.

2. Milestone Payments

Once a milestone has been delivered and you have either approved it or remained silent for 14 daysafter delivery, that payment is non-refundable.

3. Completed Projects

Final delivered websites, apps, AI integrations, and design assets are non-refundable after handover. Bugs in work we built are covered by the 30-day post-launch warranty in our Terms of Service at no charge.

4. Monthly Maintenance Plans

• Monthly fees are billed in advance and are non-refundable for the current month.
• Cancellation takes effect at the end of the current billing cycle (see Cancellation Policy).
• If we materially fail to deliver maintenance services for an entire month (e.g., extended unjustified absence), you may request a pro-rated credit on the next month's invoice.

5. Add-Ons & Subscriptions

• One-time add-ons (logo, photography, extra pages, etc.): non-refundable once work has started.
• Ad spend paid to Google, Meta, or other platforms: non-refundable by us — you must request refunds directly from those platforms.
• Third-party subscriptions (hosting, domains, SaaS tools): governed by their own refund terms.

6. When We Will Issue a Refund

We will issue a full or partial refund when:

• You cancel within the 48-hour deposit window.
• We are unable to start your project within 30 days of the agreed start date through no fault of yours.
• We materially fail to deliver an agreed milestone and cannot remedy it within a reasonable timeframe.
• A duplicate or incorrect charge was made.

7. How to Request a Refund

Email alphalabtechnology1@gmail.com with:

• Your business name and project/invoice number
• The amount and reason for the refund request
• Proof of payment

We respond within 5 business days. Approved refunds are processed within 14 business days via the original payment method where possible.

8. Chargebacks

Please contact us first before initiating a chargeback with your bank or card provider. Chargebacks filed without first attempting resolution may result in suspension of services and recovery of amounts owed through the courts of Guyana. We keep all communications and delivery records as evidence.

9. Currency & Fees

Refunds are issued in the original currency paid (GYD or USD). Bank fees, currency conversion losses, or payment processor fees are deducted from the refund amount.